{"id":9,"date":"2026-03-17T23:24:02","date_gmt":"2026-03-17T23:24:02","guid":{"rendered":"http:\/\/coolsolutions.ca\/?page_id=9"},"modified":"2026-03-21T23:57:07","modified_gmt":"2026-03-21T23:57:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/coolsolutions.ca\/?page_id=9","title":{"rendered":"Damage and Cancellation Policy"},"content":{"rendered":"\n

1. Normal Wear & Tear (No Charge) <\/strong><\/p>\n\n\n\n

Portable air conditioners operate continuously during warm months, and some cosmetic wear is expected. Customers are not charged for normal wear that does not affect the operation of the equipment. <\/p>\n\n\n\n

Examples include: \u2022 Minor scratches or scuffs on the housing \u2022 Normal vibration or operating noise \u2022 Routine dust accumulation or filter cleaning \u2022 Age-related wear or manufacturer defects <\/p>\n\n\n\n

2. Customer Responsibility <\/strong><\/p>\n\n\n\n

The unit must remain upright, stationary, and in the location where it was installed. Customers agree not to move, tip, modify, or disconnect the system from its venting configuration. <\/p>\n\n\n\n

The equipment must: \u2022 Remain connected to the exhaust hose \u2022 Be plugged directly into a wall outlet \u2022 Not be used with extension cords or power bars <\/p>\n\n\n\n

Failure to follow these requirements may result in damage that is chargeable. <\/p>\n\n\n\n

3. Chargeable Damage Categories <\/strong><\/p>\n\n\n\n

Charges apply only when misuse results in functional failure of the unit. <\/p>\n\n\n\n

3.1 Orientation Damage Portable AC compressors rely on proper oil distribution. Tipping or laying the unit down can cause internal failure. <\/p>\n\n\n\n

3.2 Impact Damage Objects falling onto the unit or the unit being struck may damage internal fans or electronics. <\/p>\n\n\n\n

3.3 Liquid Ingress Spills or liquids entering the machine beyond normal condensation can cause electrical damage. <\/p>\n\n\n\n

3.4 Electrical Misuse Improper power connections or overloaded circuits can damage internal components. <\/p>\n\n\n\n

3.5 Internal Contamination Foreign objects, debris, or excessive dust entering the unit may cause overheating or malfunction. <\/p>\n\n\n\n

4. Non<\/strong>–Chargeable Conditions <\/strong><\/p>\n\n\n\n

The following conditions are not considered damage: \u2022 Cosmetic marks that do not affect performance \u2022 Minor dents without operational impact \u2022 Normal condensation or moisture \u2022 Routine filter dirt \u2022 Manufacturer defects<\/p>\n\n\n\n

5. Assessment & Documentation <\/strong><\/p>\n\n\n\n

Cool Solutions technicians document the condition of equipment during installation and retrieval using photographs. Damage evaluations rely on this documentation together with technician inspection to determine responsibility. <\/p>\n\n\n\n

6. Repair Billing Standard <\/strong><\/p>\n\n\n\n

If the unit can be repaired, customers are responsible only for the actual cost required to restore the equipment to working order. No punitive fees or administrative markups are applied. <\/p>\n\n\n\n

7. Replacement Standard <\/strong><\/p>\n\n\n\n

If damage is severe and repair is not commercially reasonable, the unit may require replacement. The retail reference value of the portable air conditioning unit is $720. Replacement charges will not exceed this amount and are based on actual replacement cost. <\/p>\n\n\n\n

8. Access & Retrieval <\/strong><\/p>\n\n\n\n

Customers must allow reasonable access for inspection or retrieval when service ends. Billing may continue if equipment cannot be retrieved due to denied access or missed appointments. <\/p>\n\n\n\n

9. Fairness Principle <\/strong><\/p>\n\n\n\n

Cool Solutions applies these policies consistently to ensure customers are treated fairly while also protecting equipment from misuse. Most customers never incur charges, and the policy exists primarily to prevent avoidable damage.<\/p>\n\n\n\n

CANCELLATIONS<\/strong><\/p>\n\n\n\n

Customers may cancel service with 30 days notice. Rental billing continues during this notice period. A minimum rental commitment of 60 days applies from the installation date to prevent short\u25a0term use during temporary weather events. <\/p>\n\n\n\n

1. Cancellation and Early Termination <\/strong><\/p>\n\n\n\n

2. Non<\/strong>–Chargeable Conditions (Normal Wear & Tear) <\/strong><\/p>\n\n\n\n

Normal residential use causes cosmetic wear that does not affect performance. These conditions are not billable. <\/p>\n\n\n\n

\u2022 Cosmetic scratches or surface marks <\/p>\n\n\n\n

\u2022 Normal vibration or operational sound <\/p>\n\n\n\n

\u2022 Routine filter dust or cleaning needs <\/p>\n\n\n\n

\u2022 Age related wear or manufacturer defects <\/p>\n\n\n\n

3. Chargeable Damage Categories <\/strong><\/p>\n\n\n\n

Damage charges apply when misuse results in functional failure of the equipment. <\/p>\n\n\n\n

Damage Type Typical Cost Range <\/p>\n\n\n\n

Orientation damage (tipping \/ laying down) $200 \u2013 $400 <\/p>\n\n\n\n

Impact damage causing functional failure $150 \u2013 $600 <\/p>\n\n\n\n

Liquid ingress beyond condensation $200 \u2013 $600 <\/p>\n\n\n\n

Electrical misuse damage $200 \u2013 $600 <\/p>\n\n\n\n

Internal contamination damage $150 \u2013 $500 <\/p>\n\n\n\n

4. Replacement Standard <\/strong><\/p>\n\n\n\n

If a unit cannot be reasonably repaired, replacement may be required. The retail reference value of the portable air conditioning unit is $720. Replacement charges will not exceed this amount and are based on actual replacement cost. <\/p>\n\n\n\n

5. Billing Principles <\/strong><\/p>\n\n\n\n

\u2022 Charges apply only when functional failure is confirmed. <\/p>\n\n\n\n

\u2022 Damage assessments rely on installation and retrieval photos. <\/p>\n\n\n\n

\u2022 Customers pay only actual repair or replacement cost. <\/p>\n\n\n\n

\u2022 No punitive fees or markups are applied.<\/p>\n\n\n\n

6. Access & Retrieval Protection <\/strong><\/p>\n\n\n\n

Billing continues until equipment is accessible and retrieved by Cool Solutions. Missed appointments or denied access may delay retrieval and extend billing during the notice period.<\/p>\n","protected":false},"excerpt":{"rendered":"

1. Normal Wear & Tear (No Charge)  Portable air conditioners operate continuously during warm months, and some cosmetic wear is expected. Customers are not charged for normal wear that does not affect the operation of the equipment.  Examples include: \u2022 Minor scratches or scuffs on the housing \u2022 Normal vibration or operating noise \u2022 Routine […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"\nDamage and Cancellation Policy - Cool Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coolsolutions.ca\/?page_id=9\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Damage and Cancellation Policy - Cool Solutions\" \/>\n<meta property=\"og:description\" content=\"1. 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